On the Wednesday of National Customer Service Week 2025 we focused on the theme of Productivity, Growth and Innovation. As part of this we held thought-provoking fireside chat, ‘Fuelling growth through service’ between our CEO, Jo Causon and CEO of Unity Trust Bank, Colin Fyfe.
Listen to Jo and Colin discuss the power of purpose-led leadership, the importance of a strong service culture, and how innovation can fuel long-term success.
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