January 4, 2024 The Institute of Customer Service Media Coverage Our CEO Jo Causon penned an opinion piece in the Insurance Post discussing our latest research into and government engagement around abuse of public-facing staff, with a focus on the financial services industry. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email businessCustomer Experiencecustomer serviceeconomyfinancial servicesfrontline workersinsuranceretailService with Respect Related Posts Listen: discussion on state of customer service on BBC Radio 5 Live BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders