April 29, 2022 The Institute of Customer Service Media Coverage Watch Ian King (Sky News) interview Jo Causon, the Institute’s CEO, to discuss the amendment to the Sentencing Bill and new legislation protecting frontline staff from abuse as a result of our Service with Respect Campaign. Find out more The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Customer ExperienceInspiring a Service NationMedia CoverageNew legislationService with RespectVulnerable Customers Related Posts Listen: discussion on state of customer service on BBC Radio 5 Live BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders