February 22, 2021 The Institute of Customer Service Media Coverage “As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are to survive” – says our CEO, Jo Causon, to Retail Times. Read full article in Retail Times The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Related Posts Listen: discussion on state of customer service on BBC Radio 5 Live BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders