UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features
SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
We need to put community at the heart of the High Street to give it a new future
We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in which the future of physical shopping hubs “particularly in small and medium sized towns" can be revitalised.
MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
Three Mobile outage leaves customers frustrated
A network outage affected tens of thousands of users
The rising cost of a poor people strategy
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change