October 30, 2023 The Institute of Customer Service Media Coverage The Institute’s CEO Jo Causon comments in an article focused on the rise of self-checkout machines in supermarkets, where she calls for UK businesses to invest in both technology and staff when it comes to their service offerings. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email businessCustomer Experiencecustomer serviceretailself servicetechnology Related Posts Listen: discussion on state of customer service on BBC Radio 5 Live BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders