November 21, 2023 The Institute of Customer Service Media Coverage Our CEO Jo Causon is quoted in an article by retail-focused publication The Grocer, discussing our recent open letter calling on the policing minister to ensure assaults on public service workers are recorded in official crime statistics. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email businessCustomer Experiencecustomer serviceeconomyfrontline workersretailService with Respect Related Posts Listen: discussion on state of customer service on BBC Radio 5 Live BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders