Vice President Archives ⋆ Page 3 of 4 ⋆ Institute of Customer Service

Kathryn O’Brien

Customer Experience Director at Avanti West Coast

CEO at United Utilities

CEO of United Utilities

Former Director at Virgin Media O2

Former Director of Customer Service of VM02

Operations Director at Laithwaites

Martyn is the Operations Director at Laithwaites

Former Managing Director at Capita's Insurance Services Division

Nigel is Former Managing Director at Capita's Insurance Services Division.

Executive Director Customer Experience at Curo Group

Paul Harris is Executive Director Customer Experience at Curo Group

Chief Operating Officer at Scottish Water

Peter Farrer - Chief Operating Officer Scottish Water

Chief Financial Officer at The Very Group

Group Chief Financial Officer at The Very Group

Non Executive Chair, Norwegian Log Buildings

Independant Healthcare Consultant

Director of Customer Service & Service Delivery at NewDay

Executive Chair, Claims Consortium Group