Vice President Archives ⋆ Page 4 of 4 ⋆ Institute of Customer Service

Francesca Rea

Director of Customer Service & Service Delivery at NewDay

Executive Chair, Claims Consortium Group

Executive Director at YPO

Former Head of Transformation - Stores and Property at Marks & Spencer

Director of Strategy and Development at Built by Levy UK

Former Director of Operations at Npower Energy Services

President of The Institute and CEO of Sainsbury’s

Chairman of The Institute and CEO of Sainsbury’s